Strategy and values

We ensure that legal protection is exercised in society

The National Enforcement Authority Finland is responsible for enforcing the obligations issued by court judgments and decisions and safeguarding the rights of all parties involved. We also collect unpaid taxes and other government receivables, which is important for public finances as well. The Enforcement Authority is part of Finland’s judicial system.

• The enforcement of judgments and other enforceable decisions is efficient.
• We combat financial irregularities and the shadow economy.
• Our management and supervisors work to ensure consistent quality and uniform work methods.
• We implement international sanctions.
• We increase the quality of enforcement proceedings with independent processing of complaints.

Achieving the target increases citizens’ trust in the equal observance of their rights and the legal system, maintains and stabilises social order, and ensures the functioning of the credit system.

We prevent over-indebtedness

The National Enforcement Authority Finland works efficiently and prevents uncontrolled accumulation of debt. We start enforcement measures quickly, which prevents financial problems from compounding. We also work to prevent over-indebtedness.

• We steer citizens to services that provide financial advice and support.
• We provide proactive financial advice and collaborate with other authorities to prevent the harm caused by accumulating debt.
• Our measures to prevent over-indebtedness specifically target young people.
• We communicate about our activities and the phenomena we observe to decision-makers and citizens.
• Achieving the target reduces the harm caused by over-indebtedness and improve citizens’ financial skills. Achieving the target increases citizens’ life management skills and prevent social exclusion.

We provide a good service experience

The objective of the National Enforcement Authority Finland is to provide the best possible service experience and to ensure that people using our services in difficult situations feel that the enforcement proceedings are fair. We treat our customers with respect and provide clear and transparent grounds for our decisions.

• We ensure that our services are accessible and that our communications meet the needs of citizens and stakeholders alike.
• We focus on developing our e-services, which are extensive and easy for our customers to use.
• We collect feedback that we use to improve our services and the service experience.
• Achieving the target improves customer satisfaction and the availability of legal protection, and increases citizens’ trust in the activities of the National Enforcement Authority Finland and the legal system.

We develop and renew ourselves

The National Enforcement Authority Finland is committed to continuously developing and renewing itself. Self-assessment and our ability to renew ourselves enable us to improve the quality, efficiency and cost-effectiveness of our activities.

• We will increase knowledge-based management.
• We will anticipate changes and target development measures well to ensure that our activities are financially sustainable.
• We take advantage of specialisation in the organisation of our work.
• We automate regular routine tasks.
• We stay up to date on technological advancements and take advantage of the opportunities they bring for our work.
• Achieving the target enables safeguarding legal protection as the society and our operational environment change.

We are a responsible operator and a good employer

The National Enforcement Authority Finland is committed to good governance and promoting sustainable development. Our healthy work community is the foundation of our work.

• We work together to ensure that our work community is safe for everyone, and we strive to enable coordinating private life with the requirements of our work.
• We increase management in the work of our supervisors.
• We maintain the competence of our personnel to ensure that they are able to succeed in their work and to ensure their wellbeing at work.
• We carry out an annual sustainability assessment in line with the UN Sustainable Development Agenda and take into account the sustainable development goals in our activities.
• Achieving the objective enables us to ensure the future wellbeing, competence and commitment of our personnel and that our personnel is aware of our shared targets. The National Enforcement Authority Finland is an attractive employer.

Values

• Fairness
• A service-centred approach
• Trust
• Constant development